TPAs | Brokers | Medicare Advantage Plans | Medicaid Managed Care Organizations (MCOs) | Exchanges (ACA/Marketplace Plans)
Health Plan Communications
Acquire, engage, or retain members through timely, relevant, and personalized communications—online or off.
Sepire helps health plans and those who support them to connect and communicate throughout the member lifecycle.
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Member acquisition, retention, communication, and more—online or off.
Powered by CompliChain. Secure, scalable, and engaging member communications made easy.
From acquisition to onboarding—and from onboarding to engagement, retention, compliance, and more—health plans and those who support them face an unending onslaught of challenges.
Whether the person you cover is eighteen or eighty-five, the goals are the same: Deliver a seamless experience. Reach the right person at the right time using the right medium. And make sure that you don’t run afoul of any laws or regulations along the way.
Expectations will only get higher. Regulations will only get tighter. Challenges will only get tougher. And it’s on you to keep it all under control.
If you’re looking to create a secure, seamless, and engaging omnichannel experience for plan members, Sepire can help. Uniquely positioned to help health plans and those who support them, Sepire understands the nuances of your space and can help you cut through the noise.
Since our launch in 2019, we’ve helped some of the biggest names in the space to transform their communications, streamline processes, and improve outcomes. And we’d love to help you.
Companies partnering with Sepire have realized…
98%
Reduction in mailpiece templates used (from 600 to 15)
17+%
$1M+
in postage savings—annually
Response rate by aligning digital & direct mail workflows.
Who We Help
At Sepire, we built our business on helping organizations like yours create meaningful connections with members. Whatever your role in the health insurance ecosystem, we partner with you to deliver secure, accurate, and timely communications on time and on budget.
Health Insurance Exchanges
Medicare Advantage
Managed Care Organizations
Third-Party Administrators
Brokers
How Sepire Makes Health Insurance
Plan Communications Easier
Those in the health insurance space face a never-ending stream of challenges in the way they manage plans, handle regulations, navigate the competitive landscape, and drive meaningful connections. Now more than ever, participants expect communications to be seamless, relevant, and actionable. And they expect you to make it happen.
From campaign planning to content creation, delivery, reporting, and refinement, we help organizations like yours to increase engagement and connect throughout the participant lifecycle.
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Reduce turn times, eliminate bottlenecks, and free yourself from the monotonous and laborious process of connecting with your audience.
By working with Sepire, organizations have saved millions in headcount, reduced lead times by weeks, and gained the flexibility they need to compete in an extremely challenging marketplace.
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From labor costs to postage savings, CAPEX reductions to scalable and growth-friendly pricing, Sepire saves you money across the board.
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Whether you need to send a few pieces, a few million, or a whole lot more, we’re ready to make it happen.
By combining our arsenal of modern printers and inserters, advanced technology, and unique process, we can rise to the occasion to deliver high volumes with unmatched performance.
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If it needs to get there, Sepire makes it happen. As a specialist in compliance-driven communications, our SLAs are sacrosanct and our guarantees are as good as gold.
Our customer communications management framework and internal process allows us to promise—and deliver 100% accuracy and on-time delivery, ensuring your communications meet critical quality standards every time.
So, whether you need a 12-hour turnaround or have a specific in-home date in mind, we’re ready to get the job done.
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In an industry with a tech stack and product requirement as complex as yours, it pays to partner with an organization who understands how to connect the dots to deliver the exact message you need.
At Sepire, our CompliChain solution is built to securely integrate with any of the communications tools you use today. From customer journey mapping tools to customer relationship management products, our secure API allows you to plan, segment, customize, and send on your terms.
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Today, it pays to connect with customers on their terms. Often, this means that direct mail is only one part of the equation. Most financial services customers want documents available both online and off. And they don’t want any hiccups in the process. And Sepire can help.
Powered by CompliChain, Sepire delivers a complete omnichannel customer communications management solution for organizations in the retirement services space.
From end-to-end encryption across email and SMS to ePresentment allowing customers to securely access invoices, bills, and other documents, we’re a complete provider of CCM.
And we’re happy to get you set up.
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Protected information stays that way. Physical security,
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Tame the template beast. Simplify workflows. And modernize your communications processes. Simply put, Sepire’s customer communications management platform was built to simplify the way you work.
Tailored to your unique needs, our platform empowers you to achieve seamless and efficient communications so that you can reach the right person at the right time—every time.
And the results speak for themselves. One client cut their template count from 600 to 15. Most measure turnaround time reduction in weeks. It’s just that simple.
Health Plan Communications—Delivered on Their Terms
Health Insurance plan communications is unique, highly regulated, and extremely personal. And whether the message you need to send is an ad hoc mailing or a massive annual job, we save you time, money, and headaches along the way.
Whatever you send, however you send it, we have the people, processes, equipment, and technology to deliver.
And here are just some of the things we can do.
Regulatory & Required Communications
Summary of Benefits and Coverage
Evidence of Coverage (EOC)
Annual Notice of Change (ANOC) (Medicare Advantage & Part D)
Explanation of Benefits (EOB)
HIPAA Privacy Notices
Notice of Creditable Coverage (Medicare Part D)
COBRA Election Notices
Special Enrollment Rights Notices
Medical Loss Ratio Rebate Notices
Surprise Billing & No Surprises Act Notices
State-Mandated Benefit Notices
Notice of Patient Protections
Member Engagement & Preventive Care
Preventive Screening & Checkup Reminders
Flu Shot & Vaccination Campaigns
Chronic Disease Management Outreach
Telehealth Awareness & Utilization Guides
Health Risk Assessments (HRAs) & Personalized Reports
Wellness & Rewards Program Promotions
Medication Adherence Reminders
Health Coaching & Case Management Outreach
Care Coordination & Referral Authorizations
Member Acquisition & Onboarding
Pre-Enrollment Packets
Open Enrollment Campaigns
New Member Welcome Kits
ID Cards & Benefit Summaries
Plan Selection & Comparison Guides
Provider Directories
Personalized Enrollment Confirmation Letters
Broker & Employer Group Enrollment Materials
Billing, Payments & Financial Communications
Premium Bills & Payment Reminders
Subsidy & Cost-Sharing Reduction Notices (ACA Plans)
Out-of-Pocket Cost Summaries
Explanation of Benefits (EOBs) with Cost Transparency
HSA/FSA Statements & Contribution Confirmations
Surprise Bill Resolution Notices
Claim Denial & Appeal Notices
Flexible Spending & Health Savings Account (FSA/HSA) Updates
Tax Documents
IRS Form 1095-B (Proof of Minimum Essential Coverage)
IRS Form 1095-C (Employer-Provided Health Insurance Offer & Coverage)
Medicare Part D Notices of Creditable Coverage
ACA Reporting & Compliance Communications
Medicaid & CHIP Renewal Notices
Medicare & Medicaid Communications
Annual Enrollment Period (AEP) Outreach
Low-Income Subsidy (LIS) Notifications
Medicaid Redetermination & Renewal Notices
Dual-Eligible Special Needs Plan (D-SNP) Enrollment Materials
Extra Help & Prescription Drug Assistance Communications
Medicare Star Ratings & Quality Improvement Updates
Retention & Member Experience
Renewal Notices & Plan Change Options
Personalized Retention Campaigns (e.g., Lapsed Member Outreach)
Customer Satisfaction Surveys (CAHPS, Net Promoter Score, etc.)
Member Advocacy & Support Contact Information
Plan Upgrade & Additional Coverage Offers
Delivering Better Engagement & Higher Response Rates Every Time
Throughout the healthcare ecosystem, Sepire has delivered the security, flexibility, and scalability needed to get the job done—on-time and on budget.
With billions of documents delivered both online and off, companies who have trusted us have gotten all they needed and more.
Health Plans and those who serve them need to make the most of their communications both online and off. And Sepire can help.
Whether you’re looking to help connect in a world of overwhelming digital messaging or looking to use connected omnichannel communications to your advantage, our expertise in your unique space helps us help you.
So, whether the message is required, beneficial, or built to help you grow, we’re here for you.
Ready to get started? Drop us a line.
Let’s Talk
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